đź“„ BLX London Returns Policy (Updated Draft)
Cooling‑Off Period (Legal Requirement) Under UK law (Consumer Contracts Regulations 2013), customers buying online have a 14‑day cooling‑off period to cancel their order for any reason. At BLX London, we go further — we offer a 30‑day return window for extra peace of mind.
Eligibility for Returns
- Items must be unused, unworn, and in the same condition you received them.
- Products must be returned in their original packaging, including tags, boxes, and accessories.
- Collectibles must be returned with all included components and protective packaging.
- Sale items are non‑refundable unless defective.
Exceptions (No Right to Cancel) Certain products are excluded from cancellation and return rights under UK law:
- Underwear, swimwear, and other hygiene‑sensitive items once opened or tried on.
- Personalised or custom‑made products (e.g., customised sneakers or clothing).
- Perishable goods (e.g., food or consumables).
- Sealed items (such as cosmetics or fragrances) once the seal is broken.
These items cannot be returned unless they are faulty, damaged, or not as described.
Process for Returns
- Contact us at [insert your support email] with your order number and reason for return.
- We’ll confirm eligibility and provide return instructions.
- Once received and inspected, we’ll notify you of approval or rejection.
- Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
- We only replace items if they are defective or damaged.
- For size or style changes, please request an exchange via email.
Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or misdescribed.
- Original shipping costs will be refunded unless the order was shipped free.
- If a refund is approved, the cost of return shipping may be deducted.
Late or Missing Refunds
- Check your bank account again.
- Contact your card provider — processing times vary.
- If you still haven’t received your refund, please contact us.
If you have any further enquiries please use the Contact us Page